Unfortunately we do not offer refunds on the balloons are they are custom items. Whilst we use the highest quality professional grade balloons and take every precaution necessary with your creations to ensure the last through your event, once the balloons leave our door, or we have left the venue they are out of our control and we cannot the responsibility for anything that happens after this. But give us a shout within 2 hours and we’ll try do our best to help. This may incur additional charges.
For any faulty goods, please contact email@example.com.